Privacy Policy —
Your Data is Safe at pakg

This Privacy Policy explains how pakg — the online gaming platform available at pakg.click — collects, uses, stores and protects the personal data of its registered players and website visitors. It applies to all services offered by pakg, including Cricket Betting, Teen Patti, Roulette, Poker, Football Betting, Ludo Games, Virtual Sports, Live Dealer games and all future game categories added to the platform.

When we say "personal data" in this policy, we mean any information that can identify you as an individual — your name, mobile number, email address, payment details, device information and records of your activity on pakg. We take the handling of this data extremely seriously because we understand that trust is the most important thing a Pakistani gaming platform can earn from its players.

By registering a pakg account or using any part of the pakg platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in it before you register, please contact us at support@pakg.click — we are happy to explain.

pakg collects data in three ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform and information we receive from payment providers when you make a transaction.

pakg does not collect sensitive personal data such as biometric information, health data or political opinions. We do not collect full payment card numbers — card payments on pakg are processed by our payment partners using tokenisation, meaning we never see or store your full card details at any point.

pakg uses the personal data we collect only for the purposes described below. We do not use your data for any purpose not listed here, and we review our data use practices regularly to ensure we remain within these boundaries.

• Account management — creating and maintaining your pakg account, verifying your identity and age, processing login requests and supporting account recovery
• Payment processing — handling PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay and other supported methods; processing withdrawals to your registered payment method; maintaining transaction records
• Gameplay and platform delivery — providing access to all pakg games, processing bets and game outcomes, maintaining game history and account balance accuracy
• Security and fraud prevention — detecting and preventing unauthorised account access, identifying suspicious transaction patterns, enforcing one-account-per-person rules and protecting the fairness of all games on pakg
• Responsible gaming compliance — monitoring gaming patterns to identify potential problem gambling, enforcing deposit limits and self-exclusion requests, complying with responsible gaming obligations
• Customer support — responding to queries, resolving disputes, processing complaints and following up on account issues
• Platform improvement — analysing aggregated, anonymised usage data to improve the performance, reliability and features of the pakg platform
• Marketing communications — sending promotional offers and pakg news to players who have opted in. You can opt out at any time from your account settings

pakg processes your personal data on the following legal grounds, depending on the specific processing activity:

1. Contract performance — processing necessary to deliver the pakg platform services you have signed up for, including account management, game delivery and payment processing
2. Legitimate interests — processing necessary for fraud prevention, security monitoring, platform improvement and responsible gaming compliance, where these interests are not outweighed by your privacy rights
3. Legal obligation — processing required to comply with applicable laws, including identity verification requirements and responsible gaming regulations
4. Consent — processing for optional purposes such as marketing communications, where you have given explicit consent. You may withdraw consent at any time

If you have questions about the legal basis for any specific processing activity at pakg, please contact our privacy team at support@pakg.click and we will explain in plain terms.

pakg does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment providers — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT processors and card networks (Visa/Mastercard) receive transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies and are bound by strict security requirements
• Game providers — where pakg uses licensed third-party game software, limited technical data may be shared with the game provider to deliver and record game outcomes. No marketing data is shared with game providers
• Identity verification services — if age or identity verification is required on your account, your identity data may be processed by a verification service provider operating under a strict data processing agreement with pakg
• Legal requirements — pakg will disclose personal data to law enforcement or regulatory authorities when legally required to do so. We will notify you of any such disclosure where we are legally permitted to
• Business successors — in the event of a merger, acquisition or sale of pakg's business, player data may be transferred to the successor entity, which will be required to honour this Privacy Policy

Data security at pakg is not an afterthought — it is built into the architecture of our platform from the ground up. We invest significantly in security infrastructure because we understand that Pakistani players are entrusting us with sensitive financial and personal information every time they deposit or play.

pakg retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. The specific retention periods depend on the type of data and the purpose for which it was collected:

• Active account data — retained for the lifetime of your pakg account and for a period after closure as described below
• Financial transaction records — retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping standards applicable in Pakistan
• Gaming activity records — retained for 3 years from the date of each gaming session, unless longer retention is required for dispute resolution or legal compliance
• Identity verification data — retained for the duration of your account plus 5 years following account closure, as required for anti-money laundering compliance
• Marketing data — retained only for as long as your marketing consent remains active. Withdrawn consent results in removal from all marketing lists within 30 days
• Technical and log data — typically retained for 12 months and then securely deleted or anonymised

When your data reaches the end of its retention period at pakg, it is securely deleted or irreversibly anonymised. We do not archive personal data indefinitely — our retention policies are reviewed annually and updated as necessary.

pakg uses cookies and similar tracking technologies on its website and platform. Cookies are small text files stored on your device that help us provide a better, more personalised experience. Here is what we use and why:

You can manage your cookie preferences through your device or browser settings. Disabling essential cookies will prevent you from logging in to your pakg account — all other cookie types can be disabled without affecting core platform functionality. For players accessing pakg on Android, app-based storage works similarly to browser cookies and follows the same principles.

As a registered player at pakg, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at support@pakg.click and we will respond within 30 days:

pakg is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that someone under 18 has registered a pakg account or provided us with their personal data, please contact us immediately at support@pakg.click.

Upon receiving such a report, pakg will immediately suspend the account, review all transactions associated with it and delete any personal data collected from the underage individual, subject to any legal obligations to retain financial records. Any funds deposited by an underage user will be returned to the original payment source.

pakg may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features or evolving regulatory requirements. When we make significant changes, we will notify all registered pakg players by email and/or through an in-platform notification at least 7 days before the changes take effect.

Minor clarifications or corrections may be made without advance notice but will always be reflected in the "Last Updated" date shown at the top of this policy. We encourage all pakg players to review this Privacy Policy periodically. Continued use of the platform after a policy update constitutes acceptance of the revised version.

We keep a version history of our Privacy Policy. If you want to see a previous version, please contact us at support@pakg.click and we will share the relevant historical version.

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data at pakg, please get in touch. We take all privacy queries seriously and will respond promptly.

For general platform support, our full customer support team is available 24/7 at the same email address. For responsible gaming queries, please also visit our Responsible Gaming page. For the platform rules that govern your account, see our Terms and Conditions.